Helpdesk & Customer Support Localization – ASAP Multilingual Automation

ASAP Multilingual Automation connects your support platforms — Zendesk, Intercom, Freshdesk — with AI-powered translation pipelines.

We help you maintain tone, accuracy, and terminology across all languages, so your agents can focus on customer satisfaction.

Our integration with Crowdin automates translation of tickets, articles, and chat responses, ensuring consistent messaging and reduced response times.

Globalize your support center and improve user experience for every market you serve.

→ Localize your customer support channels

Why businesses choose ASAP

Centralized translation workflow for all support content
Integration with popular helpdesks (Zendesk, Intercom, Freshdesk)
AI + Human hybrid translation model for faster response
Unified terminology and tone management

Supported Helpdesk Platforms

Zendesk Intercom Freshdesk

Typical Workflow

Connect your helpdesk to Crowdin via ASAP onboarding
Automate import of tickets, articles, and chat templates
Pre-translate content using AI + TM + glossary
Human QA review with tone consistency check
Publish and sync localized articles back to your helpdesk

Request a Helpdesk Localization Demo

Our team will show you how multilingual automation can cut response times and increase CSAT scores.

Book Demo

Can we translate tickets in real time?

Yes. Our AI integration allows near real-time translation of incoming tickets or chat messages directly within your helpdesk interface.

Does it support knowledge base localization?

Absolutely. We can automatically sync and translate your entire knowledge base while preserving layout, links, and metadata.

Can we use our existing translation memory?

Yes, ASAP Multilingual Automation supports importing your legacy translation memory and applying it for consistency across support channels.

Deliver global support with confidence

ASAP Multilingual Automation helps you translate every interaction — from FAQs to live chat — ensuring quality, speed, and consistency.

→ Localize your customer support channels